ONG tops J.D. Power customer satisfaction study
By SUSAN HYLTON World Business Writer on Sep 18, 2013, at 3:58 PM
Energy
Oil fell a combined $2.79 a barrel on the first two days of the week due to the prospect of a reduction in stimulus.
President Barack Obama's nominee to be the nation's top energy regulator came under sharp questioning Tuesday from lawmakers concerned that he may be opposed to coal and natural gas.
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Oklahoma Natural Gas has received the highest ranking in customer satisfaction for the second straight year according to a study released Wednesday by the J.D. Power marketing company.
ONG ranked highest in the large utility segment in the south region with a score of 669.
Overall customer satisfaction with gas utility companies averaged 640 points on a 1,000-point scale in 2013, which is up from 634 in 2012 and 616 in 2009.
The study, which is in its 12th year, considers six areas: billing and payment, price, corporate citizenship, communications, customer service and field service.
The study found that gas companies are communicating more effectively with their customers on the energy-savings programs that are offered.
“We believe our customers are embracing our energy-efficiency programs,” said ONG spokeswoman Cherokee Ballard said that they are thrilled and honored to receive the honor for the second time.
We attribute a lot of that to the fact that the Oklahoma Corporation Commission has authorized us to launch the energy-efficiency programs and keep it going for another three years,” Ballard said. “We think it’s a great way to educate Oklahoma the benefits of natural gas and the rebates we offer.”
Ballard said that ONG offers rebates on the purchase of new dryers and water heaters and even a $30 rebate on 27-point plumbing inspections.
“In some cases, that’s more than half of what that would cost you,” Ballard said.
Energy
Oil fell a combined $2.79 a barrel on the first two days of the week due to the prospect of a reduction in stimulus.
President Barack Obama's nominee to be the nation's top energy regulator came under sharp questioning Tuesday from lawmakers concerned that he may be opposed to coal and natural gas.
CONTACT THE REPORTER
918-581-8381
Email
