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Recognizing good service when you get it
Published: 6/30/2011 11:32 AM
Last Modified: 6/30/2011 11:32 AM

I hear lots of complaints about poor service -- and to be fair, I hear a lot of complaints about ugly-acting customers, too -- so I always like to point out when we have had an exceptional evening.

In my review of Ridge Grill in today's Weekend section, I mentioned how superb our server, Lauren, was the entire evening, but I didn't have space to elaborate.

I wish I could remember all of the impressive ways she responded to questions and situations during dinner, but here is one I clearly remember because I don't think I ever have heard it before:

After we finished salad and appetizer but before the entrees arrived, my wife went to the bathroom. While she was gone a young man brought our entrees, and Lauren trailed shortly behind him. On reaching the table she said to me, "I see your wife is away from the table. Would you like for me to take away the plates and re-present them when she returns?" A thoughtful gesture.

Lauren was pleasant to chat with but never initiated conversation, except to inquire about our orders. She checked on our table as often as needed and a couple of times asked if all was satisfactory, but she never said "Ya'll still workin' on that?" or anything of the sort.

I later learned from general manager Ryan Gorman that Lauren currently is the youngest server on staff, having quickly graduated from hostess to server.

Actually, we've had a good many efficient, polite and professional servers over the years, and we appreciate their talents and dedication to do a good job.



Reader Comments 2 Total

120961 (last year)
Good catch, what other traits do you look for when evaluting your servers?
Sometimes it depends a good deal on the setting. For instance, if I'm in a diner, especially rural or small town, I don't mind at all being addressed as "Honey." If I'm in Mahogany, Fleming's, Polo Grill -- any upscale restaurant -- it would seem out of place.

Otherwise, I think about general things. Some that come to mind:

Cleanliness is nice. I particularly cringe when a server wipes sweat off his/her brow with the back of his/her hand while taking our order.

I personally don't mind tats and discreet piercings. Mongo piercings can be offputting when food is being served. Unless it's a coffee shop, or quirky diner; then anything goes as far as I'm concerned.

Having good knowledge of the menu items is important, or have the good sense to go ask if they don't have an answer. If they can't tell you much about anything on the menu, I blame the restaurant more than the server.

I don't like to be rushed; I like to linger over dinner when I can. So, I get irritated when someone says "Can I take that away?" or are you "Still workin' on that" when I obviously still have food on my plate.

I like them to be pleasant but not too chatty, unless my wife, which she is prone to do, chats them up about their background and history.

That's just a few off the top of my head. In July of 2005, I think it was, I ran a long feature on customers' pet peeves about servers and restaurants. We listed literally dozens of complaints, and that should still be in our archives.

That said, I truly respect servers. Most of them work extremely hard and take a lot of heat -- from the customers, managers, kitchen staff, bosses -- for relatively little reward. And what they do can make or break a restaurant. If I owned a restaurant, the one thing I would do would make sure the waitstaff was trained to the gills.

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Table Talk

Tulsa World restaurant critic Scott Cherry is in his second tour of duty with the Tulsa World. He was a sports writer during his first stop, covering college football and basketball. Since returning to the World in 1992, he has been the food writer and now restaurant critic and wine columnist.

Cherry Picks, the Tulsa World restaurant guide, is where you can best see all of his reviews, formatted for your phone, tablet or desktop computer. Check it out at tulsaworld.com/cherrypicks.

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