By KYLE ARNOLD Staff Writer on Sep 13, 2013, at 2:25 PM Updated on 9/13 at 2:25 PM
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A Southwest Boeing 737 parks at the passenger bridge at Tulsa International Airport in November 2012. Starting Friday, Sept. 13, passengers with nonrefundable fares on Southwest who miss their flights could lose the value of their fares entirely. Tom Gilbert/Tulsa World
Southwest Airlines started enforcing its new No Show Policy Friday, meaning that customers on nonrefundable fares that didn’t cancel or change their flights will lose out on their tickets if they miss their flight.
Southwest introduced the policy back in April, but gave customers until Friday to adjust. It’s a big change for the Dallas-based airline, which formerly let customers use their unused funds for up to a year after a missed flight.
Now if you don’t use it (on time), you lose it.
Passengers can still cancel their flight up to 10 minutes before the scheduled departure and still keep the full fare and use it towards a future purchase without a change fee.
Most airlines charge steep fees, often up to $200 to change a flight.
American Airlines, United, Delta and others charge the $200 fee to change flights.
Southwest flyers can make their changes over the phone, online or at the ticket counter.
Truly the reasons to completely lose a fare are dwindling, unless your stuck in a security line that is.
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