Nonemergency police calls could face problems during switchover
BY ZACK STOYCOFF World Staff Writer
Thursday, August 23, 2012
Calls to nonemergency Tulsa Police Department phone numbers could have trouble connecting as the agency switches to a new telephone system over the next few months, police said.
The Police Department is converting to the city's new Voice-Over Internet Protocol system, which is expected to save between $250,000 and $400,000 a year, Tulsa Police Officer Jillian Roberson said.
During the switch, calls to Police Department numbers might occasionally go unanswered or be dropped, and some callers might hear a message saying that the number has been disconnected, she said.
Some problems will be the result of errors by police personnel as they learn how to use the new system, Roberson said.
Callers experiencing problems should simply try again, police said.
Numbers that begin with 669 are being changed during the switch, and a voice recording will direct callers to the new number for 90 days, Roberson said.
Emergency calls will not be affected.