Cox works to restore email services
BY Staff Reports
Monday, December 17, 2012
12/17/12 at 5:46 AM
Cox Communications officials are working to restore email service to thousands of customers throughout Tulsa, a spokeswoman said Sunday in a statement.
"We know this experience is not consistent with our promise to deliver reliable products and services, and we sincerely apologize for the frustration this has caused," said Cox spokeswoman Kristin Peck.
She said the email outages since Friday are a result of problems with an email storage platform that supports residential services in Oklahoma, the Midwest and the East Coast.
She said Sunday night that "the system is beginning to come back on line" and that some customers were expected to be able to access emails starting later in the evening.
"As of 6 p.m. ET, service restoration efforts are progressing ... This is a lengthy process and we still do not know when service will be restored for all customers. Once your email access is restored, you will immediately be able to send and receive new messages," she said.
"Currently, all messages that have been received since Friday are queued in our system and we anticipate delivering messages to customers on a rolling basis as we bring the platform back online," she said.
"Queued emails will arrive gradually and may not be delivered in chronological order. Customers may continue to receive these queued emails over the course of several days after service is restored.
"We remain steadfastly focused on this effort until fully resolved. We deeply regret the impact this has had, especially at a time when many customers are busy preparing for holiday celebrations with their families and friends."
The outage is affecting only customers who use Cox email, not those using online accounts such as Gmail, Yahoo or Hotmail through Cox's Internet service.
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