American apologizes to Chenoweth for pup mishap
BY JENNIFER CHANCELLOR World Scene Writer
Saturday, February 02, 2013
2/02/13 at 5:21 AM
Diminutive Broadway star Kristin Chenoweth is angry in a big way.
The Broken Arrow native recently went off on American Airlines after a gate employee refused to let her board with her pint-size pup, Madeline.
Multiple sources report that an American Airlines agent rose her voice to Chenoweth and became "abusive" to the artist. The airline also admits it wrongly stated that Chenoweth didn't have the proper paperwork to fly with the dog.
Celebrity gossip site TMZ reported that the dog is a service dog, which isn't exactly accurate.
Chenoweth said she has a medical need for the dog to be with her, and tweeted, "Maddie is NOT a service dog. She is an emotional support animal."
Once Chenoweth's complaints went viral online, the airline apologized.
"We have been in touch with Ms. Chenoweth to offer our apologies for the misunderstanding. We refunded the ($125) cabin pet charge as soon as we realized the mistake. We hope she will consider flying American again in the future," read a statement released by the company.
Original Print Headline: American apologizes to Chenoweth for mishap